After Care

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We encourage you to visit us during our business hours for an aftercare consultation, even without an appointment, as long as you have some spare time in case there are other bookings. This will allow us to assess your piercings and determine if they are ready for downsizing or if any healing issues need attention. By discussing aftercare with our staff, we can provide personalized advice to enhance the healing process of your piercings.

Healing times can vary, but as a general guideline, we recommend contacting us before scheduling an appointment for downsizing your flat back post backing or initial JuLry piece, especially if you plan to switch to a ring. Downsizing is crucial for promoting overall healing and should be done in a timely manner to ensure proper and safe healing. For lobe and lip piercings, we suggest waiting 4-9 weeks, while for helix, tragus, conch, and other cartilage-related piercings, we recommend waiting 6-12 weeks. In some cases, multiple downsizings may be necessary to optimize healing. However, please keep in mind that healing timelines can vary per client and depend on your aftercare routine. If you're unsure about the readiness of your piercing, we can assess it during a walk-in check-up.

For nostril, helix, conch, and other piercings where you plan to transition to wearing a ring, it's important to consult with us first. In certain instances, it may require additional time and proper aftercare. We also recommend starting with downsizing your initial piercing to a shorter flat back post backing before transitioning to a ring. In some cases, multiple downsizings may be necessary to ensure optimal healing and facilitate the process of eventually wearing a ring. During a walk-in consultation, if your piercing is ready for downsizing, we'll do our best to assist you. However, if the piercing area hasn't healed sufficiently, we may decide not to downsize or change the jewelry. Our main priority is ensuring the safe healing of your piercings.

If you anticipate needing further assistance beyond the information provided, please let us know, and we'll be happy to help. If you require JuLry insertion, removal, or downsizing post backings based on a previous consultation, we recommend scheduling a "JuLry Shopping" appointment on our website. Please note that appointments are non-refundable, and we kindly ask you to review our appointment policy on our Appointment page for more details. We also ask that if you are unsure, please come in for a walk-in consultation first. We are open Wednesday to Monday from 1 PM to 7 PM, and appointments can be booked at https://julhead.com/appointments-1

We do not perform piercings on individuals under the age of 18. Our services are only available to adults who are 18 years or older.

The purpose of the deposit is to reserve your selected time frame and the services you require. It will be credited towards your final total and will not be forfeited unless you violate our Appointment Policy. This includes cancelling within less than a 24-hour notice, arriving more than 10 minutes late, or failing to show up altogether. Let's say, for example, that Client A wants to get a pair of Lobe piercings with simple starter studs at $80 each, which adds up to a total of $160+tax. Their deposit will be used to reduce the final total accordingly. Similarly, Client B selects a pair of starter studs for Lobes and a showpiece for their Helix, and the final total will depend only on the JuLry price and tax, with their deposit being deducted from the final amount. Essentially, the deposit serves as a guarantee that you will keep your appointment, as no one likes to be stood up.

We acknowledge that unexpected events can arise, hindering your ability to make it to your appointment. Nevertheless, because of our appointment-only services, canceling without sufficient notice would prevent us from booking another appointment for someone else in that time slot. Hence, we strongly urge our clients to be serious and committed to their appointment. We value our time and staff as much as we value our clients, and we have operational costs to cover, as well as our staff's welfare to consider. Thank you for your understanding.

To ensure proper care for your piercing, please follow these guidelines:

1. Do not sleep on or apply unnecessary pressure to your piercings until they are fully healed.

2. Thoroughly wash your hands before touching or cleaning your piercing.

3. Avoid rotating the jewelry through the piercing.

4. Clean the piercing area once a day by rinsing it with water. Additionally, once a day, rinse the area with saline spray.

5. Rinse the area thoroughly to remove any residue, but avoid using sink water.

6. It is recommended to use clean, disposable paper products, such as a non-woven gauze pad, for patting the area dry. Cloth towels may harbor bacteria and potentially harm the jewelry and piercing area.

7. If you experience aftercare issues, consider spraying the area with the solution twice a day or using a cold compress. Cold compresses often have a higher success rate in removing debris and aiding in the overall aftercare process.

8. Never use a q-tip on your piercing, as cotton fibers can impede the healing process.

9. To ensure proper healing and prevent post backing from shifting, especially for side sleepers, it is important to visit us for downsizing your piercing. If possible, try to avoid direct pressure on the piercing while sleeping until it has fully healed. Nonetheless, downsizing is still recommended for a quicker and safer healing process.

Following these instructions will help facilitate proper healing and care for your piercing.

HOW TO MAINTAIN A HEALTHY PIERCING

During the initial stage of the piercing, it is normal to experience bleeding, localized swelling, tenderness, or bruising. As the healing process progresses, you may notice discoloration, itching, and the secretion of a whitish-yellow fluid that forms a crust on the jewelry. The tissue around the jewelry may also tighten as it heals.

Once the healing process is complete, the jewelry may not move freely within the piercing, so avoid forcing it. Regular cleaning is crucial to prevent the buildup of normal but smelly bodily secretions. Even with a fully healed piercing, it can shrink or close quickly, so it is important to keep the jewelry in place to prevent this from happening.

To maintain a healthy piercing:

- Always wash your hands before touching the piercing.

- Refrain from rotating the jewelry during the healing process.

- It is safe to engage in exercise, but listen to your body.

- Clean and change your bedding regularly.

- Wear clean, comfortable, and breathable clothing while sleeping.

- Showers are preferable to baths to minimize bacteria exposure.

- If you take a bath, ensure thorough cleaning before use and rinse your piercing afterward.

- Be patient throughout the healing process and continue cleaning the piercing until it is fully healed.

THINGS TO AVOID:

- Avoid using alcohol, hydrogen peroxide, antibacterial soaps, iodine, or harsh products that can harm your cells.

- Refrain from using ointments that hinder air circulation.

- Do not clean excessively, as it can delay healing and irritate the piercing.

- Avoid undue trauma, friction from clothing, excessive motion, playing with the jewelry, or rigorous cleaning.

- Steer clear of oral contact, rough play, and contact with other people's bodily fluids.

- Avoid stress, recreational drug use, excessive caffeine, nicotine, and alcohol.

- Do not submerge the piercing in unhygienic bodies of water.

- Refrain from applying beauty and personal care products on or around the piercing.

- Avoid hanging charms or objects from your jewelry until the piercing is fully healed.

- Do not sleep directly on a healing cartilage piercing; use a travel pillow to protect it.

Hints and Tips for Piercing Care:

Jewelry:

- Keep your initial jewelry in place throughout the healing period unless advised otherwise.

- Seek professional assistance for necessary jewelry changes during the healing process.

- If you need to temporarily remove jewelry, contact your piercer for proper removal and reinstallation.

General:

- Avoid harsh cleaning products, excessive cleaning, and trauma to the piercing area.

- Keep your bedding and clothing clean and comfortable.

- Avoid oral contact, rough play, and contact with bodily fluids.

- Steer clear of stress, recreational drugs, and unhygienic bodies of water.

- Avoid using beauty or personal care products on or around the piercing.

- Refrain from hanging charms or objects from your jewelry.

- For cartilage piercings, utilize the "t-shirt trick" and ensure items that come into contact with the piercing are clean.

- Inform your hairstylist about your piercing to avoid irritation during haircuts or styling.

For specific types of piercings:

- Ear Lobe and Ear Cartilage: Wash your hands before touching the piercing, avoid unnecessary touching, and do not rotate the jewelry.

- Lip (Labret) Piercing: Expect swelling in the first 72 hours. Avoid spicy or acidic foods, sharing bodily fluids, drinking alcohol, sucking on hard candy or a straw, and smoking. Rinse your mouth with a non-alcoholic mouthwash after meals.

By following these guidelines, you can promote a healthy healing process for your piercing.

The short answer is no. Oftentimes, jewelry purchased from a store may not be suitable for initial piercings. For us to pierce you, we need to know the exact type of material, company, and mill certifications. We feel most comfortable using pieces purchased directly from us in the past or during a future visit and from companies we currently carry such as BVLA, Modern Mood, Pupil.Hall, Junipurr, Buddha Jewelry, Body Gems, Norvoch, Quetzalli, Regalia, and LeRoi.

In addition, many pieces of jewelry are hand-made and may break during the sterilization process. We would be devastated if we damaged a piece of jewelry that has sentimental value to you.

Our studio provides a lifetime repair warranty for all purchased jewelry. In the rare event of issues such as lost gemstones, broken pins, or threads, please reach out to us, and we will be more than happy to assist you. The buyer is responsible for shipping costs, but repair costs are covered. However, please note that our lifetime repair policy only applies to repairs and does not include loss. To be eligible for the warranty, the jewelry must be purchased directly from us.

We understand that losing a piece of JuLry can be disappointing. While we are unable to provide coverage for lost pieces, we genuinely care about your experience. To avoid such situations, we kindly recommend regularly checking your JuLry to ensure the pin end is securely fastened or the threaded part is tightly screwed on. If you ever have any concerns about maintaining a secure fit or preventing loss, please don't hesitate to reach out to us. Although our studio policy doesn't cover lost JuLry, we would be delighted to help you reinstall the piece if you happen to find it. For more information, please visit our "Shop" page: https://julhead.com/shop and review our Product Policy. Our aim is to provide the best possible assistance to our valued customers.

To schedule an appointment at JuLhead, you can visit our website and click on the 'Appointments' tab to see our available services. We allocate 30 minutes for each appointment to ensure that our clients have enough time to ask questions and choose their JuLry. Additionally, we offer a 1 1/2 hour appointment for styling and piercings that entail more than 4 services. We do not accept appointments through any other means than our website, but you can send us a message using the chat bubble on the right-hand side of the page.

For piercings, we are still by appointment only, but we do welcome walk-ins whenever possible. However, we need to clarify that we only accept walk-ins for piercing services when time permits and no other appointments are scheduled during your visit.

Whether you're browsing our stunning JuLry selection or just want to check out our studio, we'd be delighted to have you. If you're simply shopping for JuLry and don't need our staff's assistance with insertion or removal, then feel free to pop in anytime without an appointment. However, if you're looking for piercing services or jewelry fittings, we do recommend scheduling an appointment to ensure that our team can provide you with the highest quality care and attention. Trust us, your satisfaction is our top priority, and we'll do everything we can to make your visit to JuLhead a truly unforgettable experience.

We appreciate your understanding and cooperation.

No. It's highly recommended to avoid communal bodies of water, such as lakes, oceans, swimming pools, hot tubs, and saunas for at least a month after getting a new piercing done. This precaution is important for the proper healing of the piercing.

It can be easy to confuse an infection with irritation when it comes to your piercing. However, it's important to note that only a doctor can accurately diagnose an infection and it must be treated promptly. Infections are typically accompanied by severe pain and a fever.

On the other hand, irritation can manifest as redness or a small bump, sometimes with minimal discharge. If you're concerned about your piercing's healing progress, you're welcome to visit us for an examination. It's important not to remove the jewelry if you suspect an infection, as it can trap bacteria and worsen the situation.

Shipping:

We're thrilled to send our jewelry collection directly to you. When you place an order, you acknowledge and agree to our policies, terms, and conditions. Please note that once your jewelry is picked up by the courier and in transit, JuL head is not responsible for it. In case of any issues with your shipment or delivery, it's your responsibility to contact the carrier to seek a resolution or file a claim. 

When your order is complete, we will ship it within 1-2 business days. Please note that if your order includes a backordered item(s), we provide two options for fulfilling your order:

1. We can hold the entire order and ship it as one package once the backordered item arrives.

2. Alternatively, we can promptly ship the in-stock items to you. When the backordered item becomes available, we will send it separately and issue a second shipment invoice.

International Shipping:

We're excited to offer international shipping, but please be aware of our terms and conditions for international orders. Many times, postage can fluctuate depending on many unforeseen circumstances, and this may cause a different shipping cost. We will refund the difference of your shipping cost in the event your paid shipping cost is more than the postage value. Understand that shipping costs are determined by factors such as the destination country, chosen carrier, and distance from the United States, and these costs may change without notice.

We currently ship to North and Central America, most of Europe and Asia, and Oceania, subject to USPS restrictions. Please be aware that this list can change at our discretion.

Customs and Duties:

For international orders, you (the buyer) are responsible for any customs or duties incurred. You must also handle any customs clearance requirements in your destination country. We do not take responsibility for clearance or communication with customs offices.

Online Store Terms:

By accepting these Terms of Service, you confirm that you are of legal age in your state or province, or you have obtained consent from any minor dependents to use our site. Violation of these terms may result in termination of our services. We reserve the right to refuse service, and you cannot resell, reproduce, or exploit our services without written permission.

Accuracy:

We may refuse orders, request product returns, or limit quantities per person or household. Ensure your account information is accurate, and promptly update it as necessary. We are not liable for address errors, so please monitor and notify us of any issues.

Errors, Inaccuracies, and Corrections:

Occasionally, our site may contain errors or inaccuracies. We reserve the right to correct such issues, including product descriptions, pricing, and availability, without prior notice. We are not obligated to update all information on our site.

Changes to Terms of Service:

You can review the current Terms of Service on our website. We may update or change these terms at our discretion, and your continued use of our website or services implies acceptance of any changes.

We apologize for the inconvenience caused by our inability to answer your call. 

We realize that getting a piercing can be a nerve-wracking experience, and the sound of a ringing phone can add to the stress and create an anxious feeling. Moreover, it can disrupt an enjoyable experience.

To ensure a comfortable and hassle-free environment for our clients, we encourage everyone to send us a message. This will enable us to assist you with minimal interruptions and provide the necessary support to make the process as smooth as possible.