Frequently Asked Questions

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Absolutely, your visit means a lot to us! We love welcoming walk-ins whenever possible. However, just a heads-up, for piercing services, we can accommodate walk-ins if time allows and there are no conflicting appointments during your visit. Walk-ins operate on a first-come, first-served basis and are welcome anytime between 1-7pm.

To secure a spot at JuLhead, simply check out the ‘Appointments’ tab for available services. We allocate a generous 30 minutes for each appointment, ensuring you have plenty of time to ask questions and select your perfect jewelry. Additionally, if you’re interested in styling and multiple piercings (more than 4 services), we’ve reserved a special 1 1/2-hour slot just for you. Unfortunately, we can only accept appointments through our website and do not schedule via phone. However, feel free to reach out to us using the chat bubble on the right-hand side of the page if you need further assistance.

Thank you immensely for your understanding and cooperation!

We apologize for the inconvenience caused by our inability to answer your call. 

We realize that getting a piercing can be a nerve-wracking experience, and the sound of a ringing phone can add to the stress and create an anxious feeling. Moreover, it can disrupt an enjoyable experience.

To ensure a comfortable and hassle-free environment for our clients, we encourage everyone to send us a message. This will enable us to assist you with minimal interruptions and provide the necessary support to make the process as smooth as possible.

Minors

Piercing services for minors are considered on a case-by-case basis—generally ages 13+ for earlobes and 15+ for cartilage piercings. For these appointments, we kindly require a birth certificate, the minor’s ID, and the parent’s government-issued ID—no exceptions.

It is extremely important to us that the minor is both willing to give their own consent and comfortable with the process. We take this very seriously, as we want every piercing experience to be positive and respectful. In addition, minors must clearly demonstrate to our staff that they understand proper aftercare, since caring for a piercing after leaving our studio is just as important as the procedure itself. We’ll never proceed unless both the parent and the minor are fully comfortable moving forward.

If you have any questions, please contact our team at 626-576-4323, send us a DM on Instagram @julheadpiercing, or message us here. Please note: We typically do not perform piercings on individuals under 18, though limited exceptions may be made at our staff’s discretion.

The purpose of the deposit is to reserve your selected time frame and the services you require. It will be credited towards your final total and will not be forfeited unless you violate our Appointment Policy. This includes cancelling within less than a 24-hour notice, arriving more than 10 minutes late, or failing to show up altogether. Let's say, for example, that Client A wants to get a pair of Lobe piercings with simple starter studs at $90 each, which adds up to a total of $180+tax. Their deposit will be used to reduce the final total accordingly. Similarly, Client B selects a pair of starter studs for Lobes and a showpiece for their Helix, and the final total will depend only on the JuLry price and tax, with their deposit being deducted from the final amount. Essentially, the deposit serves as a guarantee that you will keep your appointment, as no one likes to be stood up.

We understand that unexpected circumstances can arise, making it difficult to keep your appointment. However, canceling without ample notice means we can't fill that slot for another client. Therefore, we kindly ask our clients to honor their commitments. If you're unsure about making it on time, we welcome walk-ins to avoid any cancellation hassle. We deeply value our clients, time, and staff, and we have operational costs and staff welfare to consider. Your understanding is greatly appreciated.

The short answer is no. Often times, jewelry purchased from a store may not be suitable for initial piercings. For us to pierce you, we need to know the exact type of material, company, and mill certifications. We feel most comfortable using pieces purchased directly from us in the past or during a future visit and from companies we currently carry such as BVLA, Modern Mood, Pupil.Hall, Junipurr, Buddha Jewelry, Body Gems, Norvoch, Quetzalli, Regalia, and LeRoi.

In addition, many pieces of jewelry are hand-made and may break during the sterilization process. We would be devastated if we damaged a piece of jewelry that has sentimental value to you.

Looking for the perfect gift for the jewelry aficionado or piercing enthusiast in your life? JuL Head offers gift cards in any denomination, allowing your loved one to choose the jewelry and/or piercing they’ve been dreaming of. Our gift cards are sold in-studio and online: https://julhead.com/gift-cards

We've included a diagram for bending pin ends on all our Webstore listings that feature threadless pin ends. We use this technique with pin ends that are easy to bend, creating enough tension for a secure and tight fit.

For those pin ends that may be trickier to create tension for a secure fit, we understand – they can be difficult to bend just right, ensuring they stay put without worries. We've been there before, but we have a technique that will help. We use a hemostat (which can usually be ordered online) to hold the pin end at the base while we insert the titanium post backing about a third of the way. With the hemostat clamped just right, we can bend it perfectly, even giving it a curl or zigzag if needed. This ensures that when you insert the pin end into the post backing, it's snug, and you won't have any issues during wear. Sometimes we make the bend for the pin a third of the way down and halfway along the pin end length to create a curl or zigzag, allowing for the best bend and strongest tension. We recommend practicing a bit before placing the pin end back onto your ear with the post backing to get the tension just right. Just a heads up, though – too much bending can snap the pin, but with the hemostat, it's easier to handle and adjust.

For optimal functionality with gold posts, the threadless ends need to be slightly bent beyond the usual amount. Once the pin is bent accordingly, the tension will work effectively, resulting in a secure fit onto the post.

For threaded jewelry, remember: turn right to tighten the fit—righty tighty, lefty loosey! Be sure to check the diagram included in each relevant listing for guidance.

For ultimate peace of mind, feel free to stop by the store as a walk-in. We’ll happily check the tightness and secure fit of your jewelry to ensure its safety for daily wear.

Our studio provides a lifetime repair warranty for all purchased jewelry, with certain restrictions depending on the vendor and manufacturer. Please message us if you have any questions.

In the rare event of issues such as broken pins, or threads, please reach out to us—we will be more than happy to assist you. Jewelry is eligible for a free repair or replacement at the studio’s full but fair discretion. While repair costs are covered, the buyer is responsible for shipping expenses.

Please note that our lifetime repair policy applies only to repairs and does not cover loss. To be eligible for the warranty, the jewelry must have been purchased directly from us.

We understand that losing a piece of JuLry can be disappointing. While we are unable to provide coverage for lost pieces, we genuinely care about your experience. To avoid such situations, we kindly recommend regularly checking your JuLry to ensure the pin end is securely fastened or the threaded part is tightly screwed on. If you ever have any concerns about maintaining a secure fit or preventing loss, please don't hesitate to reach out to us. Although our studio policy doesn't cover lost JuLry, we would be delighted to help you reinstall the piece if you happen to find it. For more information, please visit our "Shop" page: https://julhead.com/shop and review our Product Policy. Our aim is to provide the best possible assistance to our valued customers.

Shipping

We’re thrilled to send our jewelry collection directly to you. By placing an order, you acknowledge and agree to our policies, terms, and conditions. Please note that once your jewelry is with the courier and in transit, JuL Head is not liable for any issues. If any problems arise with your shipment or delivery:

• If you purchased insurance during the ordering process, please notify us immediately so we can file a claim on your behalf. Once the claim is resolved, we’ll contact you with our resolution. Please note: claims can take time to process.

• If you chose shipping without insurance, JuL Head is not liable for lost packages.

Most packages are delivered quickly and without issue. On rare occasions, if a package isn’t delivered in a timely manner, it is usually located and redirected—but it’s important to notify the courier promptly. Please inform us as soon as possible, or before our team does, so we can contact the courier immediately, keep the process moving smoothly, and ensure your package is delivered.

Orders are typically shipped within 1–2 business days. If your order contains backordered item(s), we offer two fulfillment options:

1. Hold the entire order and ship it as one package once the backordered item arrives.

2. Ship the in-stock items promptly, then send the backordered item separately once it becomes available. A second shipping invoice will apply to this option.

International Shipping

We’re excited to offer international shipping, with terms and conditions applicable. Please be aware that postage costs may fluctuate due to unforeseen circumstances, which may affect your final shipping rate. Shipping costs vary depending on factors such as destination country, chosen carrier, and distance from the United States, and may change without notice.

Customs and Duties

For international orders, you (the buyer) are responsible for any customs or duties incurred and for handling any customs clearance requirements in your destination country. We do not assume responsibility for clearance or communication with customs offices.

Online Store Terms

By accepting these Terms of Service, you confirm you are of legal age in your state or province, or have obtained consent from any minor dependents to use our site. Violation of these terms may result in termination of our services. We reserve the right to refuse service, and our products and services cannot be resold, reproduced, or exploited without written permission.

Accuracy

We may refuse orders, request product returns, or limit quantities per person or household. Ensure your account information is accurate and promptly updated as necessary. Please note we are not liable for address errors, so monitor your orders and notify us of any issues.

Errors, Inaccuracies, and Corrections

Occasionally, our site may contain errors or inaccuracies. We reserve the right to correct such issues, including product descriptions, pricing, and availability, without prior notice. We are not obligated to update all information on our site.

Changes to Terms of Service

Current Terms of Service can be reviewed on our website. We reserve the right to update or change these terms at our discretion, and your continued use of our website or services implies acceptance of any changes.