Shipping policy + terms & Conditions

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We’re committed to making sure your experience is exceptional, so please take a moment to feel completely at ease before proceeding. Your trust and understanding mean the world to us—thank you!

We’re proud to ship all domestic orders through UPS and USPS Priority Mail, ensuring reliable delivery. Once your order is placed, you’ll receive a tracking number for your package. If you’d like the Signature Required delivery option, let us know at checkout or before shipment—this option comes at no additional cost and is especially recommended for larger purchases or added peace of mind. We can also insure your package at the lowest possible additional cost; just let us know during the ordering process.

Please note: All sales are final. Disputes or chargeback attempts after courier pickup cannot be supported or accepted.

By placing an order, you acknowledge and agree to our policies, terms, and conditions. Once your jewelry is in the hands of the courier, JuL Head is not liable. If any issues arise with your shipment or delivery:

• If you purchased insurance during the ordering process, please notify us immediately so we can file a claim on your behalf. Once the claim reaches resolution, we’ll contact you with our own resolution. Please note: claims can take time to process.

• If you chose shipping without arranging insurance with us prior to shipment or before the package was picked up by the courier, JuL Head is not liable for lost packages.

Most packages are delivered quickly and without issue. On rare occasions, if a package isn’t delivered in a timely manner, it is usually located and redirected—but it’s important to notify the courier promptly. Please inform us as soon as possible, or before our team does, so we can contact the courier immediately, keep the process moving smoothly, and ensure your package is delivered.

We’re dedicated to ensuring your experience is nothing short of exceptional, so please take a moment to feel completely at ease before moving forward. Your trust and understanding mean the world to us—thank you!

We’re thrilled to provide worldwide shipping through UPS and FedEx. Occasionally, postage costs may fluctuate due to unforeseen circumstances, which could result in varied shipping rates. By placing an order, you acknowledge and agree to our policies, terms, and conditions. Once your order is placed, you’ll receive a tracking number for your package. If you’d like the Signature Required delivery option, please let us know during the ordering process or before shipment; this option comes at no additional cost and is especially recommended for larger international purchases or added peace of mind. We can also insure your package at the lowest possible additional cost—just let us know during the ordering process.

Please note: All sales are final. Disputes or chargeback attempts after courier pickup cannot be supported or accepted.

By placing an order, you acknowledge and agree to our policies, terms, and conditions. Once your jewelry is in the hands of the courier, JuL Head is not liable. If any issues arise with your shipment or delivery:

• If you purchased insurance during the ordering process, please notify us immediately so we can file a claim on your behalf. Once the claim reaches resolution, we’ll contact you with our own resolution. Please note: claims can take time to process.

• If you chose shipping without arranging insurance with us prior to shipment or before the package was picked up by the courier, JuL Head is not liable for lost packages.

Most packages are delivered quickly and without issue. On rare occasions, if a package isn’t delivered in a timely manner, it is usually located and redirected—but it’s important to notify the courier promptly. Please inform us as soon as possible, or before our team does, so we can contact the courier immediately, keep the process moving smoothly, and ensure your package is delivered.

Buyer is responsible for all import charges, duties, and taxes

When your order is complete, we’ll ship it within 1-2 business days. Please note that if your order includes a backordered item(s), we’ll hold the entire order and ship it as one package once it arrives. If you prefer to receive your in-stock item(s) first, which can be shipped out within 1-2 business days, please message us to request this. We can certainly accommodate this request but kindly ask you to make the request. When the backordered item(s) become available, we’ll send them separately and may issue a second shipment invoice, varying per order.

Kindly be aware that backorder waiting times may fluctuate unexpectedly due to manufacturer-related factors. Each product listed in our online store provides information about wait times associated with the respective company. Moreover, items currently in preparation by the manufacturer could lead to shorter wait times.

By agreeing to these Terms of Service, you’re letting us know that you’re either of the age of majority in your state or province or that you have the necessary authorization in your area to allow any minor dependents to explore our site. Remember, any breach or violation of these Terms will lead to an immediate termination of your Services.

We value your presence here! Just a friendly heads-up: we reserve the right to decline Service for any reason, but we’re here to support you. Please avoid reselling, reproducing, or exploiting any part of our Service or website without obtaining our express written permission. Those headings in the Terms? They’re there just to make things easier to navigate and won’t change the essence of our agreement.

You’re always welcome to review the latest version of our Terms of Service on this page. We want you to know that we may, at our discretion, update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. Remember, it’s important for you to check our website regularly to stay informed about any alterations. Your ongoing use or access to our website or services after we’ve posted changes to these Terms of Service indicates your acceptance of those changes. We appreciate your continued trust and support!